Q16. How long does the on - site service take?
A16. It depends on the type of service and the customer's location. For the specific time, please contact our customer service to confirm.
Q17. How is the cost of after - sales service calculated?
A17. The cost of after - sales service is determined according to the specific service content and duration. The customer is responsible for the cost of visa, air ticket, accommodation, and transportation. In addition, a technical personnel fee of 200 USD/day is required. The specific cost will be confirmed with the customer before the service.
Q18. Do you provide remote technical support?
A18.Yes, we provide remote technical support to help customers solve technical problems.
Q19. How to apply for after - sales service?
A19.You can directly contact our customer service team to apply for after - sales service.
Q20. Do you provide training services?
A20.Yes, we provide operation training and technical training to help customers better use and maintain the machinery and equipment. Customers are welcome to come to our factory for training.
Q21. How to obtain the product operation manual?
A21. After you purchase the machinery product, we will send you the electronic operation manual.
Q22. Can you provide detailed product specifications?
A22. Yes, through the detailed specifications of the product, including dimensions, weight, and performance data, all can be found on the product page. You can also contact our customer service to obtain more detailed parameters.
Q23 ls there any product video available for viewing?
A23. Yes, there are product videos on our details page for you to better understand the machinery product.
Q24.What quality standards do your products comply with?
A24. Our products comply with international quality standards, such as ISO 9001 and CE certification.
Q25.Are there any discounts?
A25.For details, please contact our customer service for consultation.
Q26.What are our payment terms?
A26. We use FOB pricing. A 50% deposit is required upon order confirmation, and the full payment should be made before shipment. For detailed information, please contact our customer service for confrmation.
Q27. Do you provide installation services?
A27.Yes, we provide overseas after - sales service. For specific details, please contact our customer service for
confrmation.